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Returns Information

In order to receive a full refund (minus the shipping cost) or to exchange your order, you MUST ship all returnable item(s) back to us within 10 business days from the day that you received your package. All orders that have exceeded this time frame become a FINAL SALE item. Policy strictly enforced.

Please note that we cannot offer exchanges or refunds on earrings due to health and safety reasons. No exceptions

We do not offer a refund on any accessories

Items must be returned in new, unworn condition. They must also be returned with their original packaging and all of its contents (if applicable). All sale items are non-returnable, non-refundable, and non-exchangeable. All exchanges are final.
RETURNS BY MAIL.

As an online business, we aim to provide a return service that is totally hassle-free for you!

3 Easy Steps to Return:

1 Complete return for  that came in your package. (Please make sure your  Order Number is correct.)

2 Pack and secure your shoes in their original packaging along with this form

3 Ship the item(s) back to the address provided and you're set!

*The cost of returning the item(s) to us is your responsibility.
 
Once we've received your package, we  will process your refund. A Refund can only be processed to the original payment method received. We will refund you for the original item cost within 7 business days once your package arrives to our facility. Please note that after the refund has been processed your banking institution will usually take 2 business days to process and post this transaction to your account.

 

Regular Exchanges


1 Complete the form that came in your package. Please make sure to put your order number.

2 Pack and secure your shoes in their original package along with the form.
(The cost of returning the item(s) to us is your responsibility.)

3 Ship the item(s) back to the address provided and you're set!
(The cost of returning the item(s) to us is your responsibility.)

For regular exchanges our Return and Exchange department will ONLY contact you via telephone within 2 business days of arrival if further information is required.

 

 

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